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Terms & Conditions

Last updated: October 2026

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1. Scope and Provider

1.1 These Terms and Conditions (“Terms”) apply to all contracts for services that Kathrin Massard, trading as Your Body Reset Coaching Services (“Provider”, “I”, “me”), concludes with her clients (“you”).

1.2 Provider:

  • Owner: Kathrin Massard

  • Trade name: Your Body Reset Coaching Services

  • Legal form: Sole Proprietorship

  • Trade licence no.: 1650747

  • Address: Al Furjan, Dubai, United Arab Emirates

  • Email: kathrin@your-bodyreset.com

  • WhatsApp/Phone: +971 58 202 3174

  • Website: www.your-bodyreset.com

1.3 These Terms apply to all bookings made through the website, through Wix Bookings or arranged directly, regardless of where you live.

1.4 By completing a booking, you confirm that you have read and accepted these Terms.

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2. Services

2.1 I offer energy coaching sessions based on, among others, the Emotion Code and Body Code methods.

2.2 My services include in particular:

  • a free 15-minute discovery call

  • a 30-minute online session “Body Reset Alignment”

  • sessions for animals, in which the owner takes part as a proxy

2.3 All sessions take place online via Zoom or Microsoft Teams, in English or German.

2.4 After a session, you receive a written summary by email.

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3. Nature of the Services: No Substitute for Medical or Psychological Treatment

3.1 My services are energy-based, holistic coaching services. They are not medical, psychological, psychiatric or psychotherapeutic treatment, and they are not a licensed healthcare service.

3.2 I do not diagnose any condition, I make no promises of healing, and I never advise you to change or stop any medication or treatment prescribed by a doctor.

3.3 My services do not replace consultation with a doctor, psychologist, psychotherapist or other qualified healthcare professional. If you have any physical or mental health concerns, please consult an appropriate professional before and during our work together.

3.4 I will carry out each session with due care, but I do not guarantee any particular result. Experiences of energy work vary from person to person.

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4. Booking and Contract

4.1 The description of my services on the website is not a binding offer but an invitation to book.

4.2 By completing the booking process, you make a binding request to book a session. The contract is concluded when you receive the booking confirmation by email.

4.3 Please provide accurate information when booking.

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5. Prices and Payment

5.1 Prices are stated in UAE Dirhams (AED). Any amounts shown in other currencies, such as EUR, are for information only. All prices are final prices.

5.2 Your Body Reset Coaching Services is registered in the United Arab Emirates and is not registered for VAT. No VAT is therefore charged.

5.3 Payment is due at the time of booking via Stripe, Wix Payments or bank transfer. For bank transfers, your session is confirmed once payment has been received.

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6. Cancellation, Rescheduling and No-Shows

6.1 Cancellation: You may cancel free of charge up to 24 hours before your session. You can then choose between a full refund and free rescheduling.

6.2 Rescheduling: You may reschedule as often as you like, provided you let me know at least 24 hours in advance.

6.3 Late cancellation: If you cancel less than 24 hours before your session, you are not entitled to a refund. In case of illness or other unforeseeable circumstances, I will do my best to find a solution with you.

6.4 No-show: If you do not attend without cancelling, you may reschedule free of charge once. For repeated no-shows, there is no entitlement to a refund or rescheduling. I wait 10 minutes at the start of each session; if you do not join within this time, the session counts as a no-show.

6.5 If I need to cancel a session, you may choose between a new appointment and a full refund.

6.6 Please send cancellations and rescheduling requests by email or WhatsApp, or change your booking directly.

6.7 Refunds are made to the original payment method, usually within 14 days.


7. Clients Resident in the European Union

7.1 If you are a consumer habitually resident in the European Union, you may have a statutory right to withdraw from this contract within 14 days of its conclusion without giving reasons. To exercise it, send me a clear statement by email or post (contact details in section 1.2).

7.2 If you withdraw, I will refund all payments received from you within 14 days, using the original payment method. If you asked for the service to begin within the withdrawal period, you pay a proportionate amount for the part of the service already provided.

7.3 The right of withdrawal ends once the service has been fully provided, if you expressly requested that it begin within the withdrawal period and acknowledged that you would lose your right of withdrawal once the contract has been fully performed.

7.4 This section does not limit any other mandatory consumer rights that apply under the law of your country of residence.
 

8. Health Information

8.1 Energy work is not suitable for everyone in every situation. Please let me know before your session if any of the following applies to you, and speak to your doctor beforehand:

  • serious psychiatric conditions (e.g. acute psychosis, schizophrenia)

  • epilepsy

  • pregnancy with a medical risk warning

  • acute, severe physical or emotional crisis

8.2 If you are unsure whether energy work is suitable for you, I recommend consulting a qualified healthcare professional first.
 

9. Declining or Ending a Session

9.1 I reserve the right to decline a booking or end a session, in particular in case of:

  • signs of an acute medical or psychiatric emergency

  • disrespectful, abusive or inappropriate behaviour

  • indications that energy work is not suitable for you at this time

9.2 If I decline a booking, I refund any payment in full. If I end a session early, I refund the part not provided, unless the session was ended because of serious misconduct on your part.
 

10. Emergencies

10.1 My services are not suitable for medical or psychiatric emergencies.

10.2 In an emergency (for example suicidal thoughts, a severe mental health crisis or a medical emergency), please contact emergency services immediately: in the UAE, ambulance 998 or police 999; elsewhere, your local emergency number. In the UAE, the national mental support line 800 4673 (800 HOPE) also offers confidential support by phone or WhatsApp.


11. Sessions for Animals

11.1 Sessions for animals take place online with the owner. I work with proxy muscle testing, and the animal does not need to be present.

11.2 The person who books is my client. By booking, you confirm that you are the owner of the animal or have the owner’s permission to book.

11.3 Sessions for animals do not replace veterinary examination or treatment. I do not diagnose animals, I make no promises of healing, and I never advise changing or stopping any medication or treatment prescribed by a veterinarian. If your animal shows health problems or behavioural changes, please consult a veterinarian.

11.4 In an emergency (for example injuries, acute pain, suspected poisoning or sudden severe changes in behaviour), please contact a veterinary clinic or emergency veterinary service immediately.

11.5 I will carry out each session with due care, but I do not guarantee any particular change in the animal’s behaviour or wellbeing. Experiences of energy work vary.

11.6 The provisions on cancellation, liability and data protection in these Terms apply equally to sessions for animals.
 

12. Third-Party Platforms

12.1 The use of Zoom and Microsoft Teams is also subject to their own terms of use and privacy policies.

12.2 If a session cannot take place or has to be interrupted because of technical problems on my side, you receive a free replacement session. My liability for disruptions on the platform providers’ side, which are outside my control, is governed by section 15.
 

13. Recordings

13.1 Sessions are not recorded.

13.2 A session may only be recorded with the prior express consent of both parties. Recording a session without consent is not permitted and may be unlawful.
 

14. Age Requirement

14.1 My services are intended for adults aged 18 or older who have the legal capacity to enter into contracts under applicable law.

14.2 Anyone below the age of legal majority may only take part with the prior written consent of a parent or legal guardian, who must also make the booking.
 

15. Liability

15.1 Nothing in these Terms excludes or limits my liability for death or personal injury caused by my negligence, for fraud, for gross negligence or wilful misconduct, or for any other liability that cannot be excluded or limited under applicable law.

15.2 Subject to section 15.1, I am not liable for indirect or consequential loss, including loss of profit or income.

15.3 Subject to section 15.1, my total liability in connection with a session is limited to the amount you paid for that session.


16. Intellectual Property

16.1 All content on the website, including texts, graphics and session materials, is protected by copyright.

16.2 Copying, distributing or using this content commercially without my prior written consent is not permitted.

16.3 You may freely use your personal session summaries for private purposes.
 

17. Data Protection

17.1 I process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and my Privacy Policy, available at here. For clients resident in the EU, the EU General Data Protection Regulation may also apply.

17.2 To provide my services, I use service providers, in particular Wix (website and bookings), Stripe (payments), Zoom and Microsoft (video sessions) and an email provider. I do not share your data with anyone else unless required by law.

17.3 I only process health-related information with your explicit consent, which you may withdraw at any time with effect for the future.

17.4 I keep session summaries for the duration of our work together and delete them no later than 5 years after your last session, or earlier on request. Billing records are kept for the period required by law.
 

18. Marketing and Newsletter

18.1 You automatically receive emails related to your booking (e.g. confirmations and reminders), as these are necessary to provide the service.

18.2 You only receive marketing or newsletter emails with your separate, express consent.

18.3 You may withdraw this consent at any time without giving reasons, for example via the unsubscribe link in every email or by writing to kathrin@your-bodyreset.com.
 

19. Testimonials

19.1 I only publish testimonials, reviews or quotes from clients with their prior express written consent, covering the specific use agreed.

19.2 Consent may be withdrawn at any time with effect for the future. I will remove published content promptly after withdrawal.
 

20. Governing Law

20.1 These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai.

20.2 Nothing in these Terms limits any rights you have under mandatory consumer protection laws, including UAE Federal Law No. 15 of 2020 on Consumer Protection or, where applicable, the mandatory laws of your country of residence.
 

21. Disputes

21.1 If you have a concern, please contact me first at kathrin@your-bodyreset.com. I will always try to find an amicable solution.

21.2 If no agreement can be reached, the courts of Dubai, United Arab Emirates, have jurisdiction, unless mandatory law provides otherwise.
 

22. Changes to These Terms

22.1 I may change these Terms with effect for the future.

22.2 The version valid at the time of your booking applies to sessions already booked.

 

23. Language Versions

These Terms are available in English and German. For bookings made through the English-language website, the English version applies. Where a translation into Arabic is required by law, the parties will rely on a certified translation.

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24. Severability

If any provision of these Terms is or becomes invalid, the remaining provisions remain in force. The invalid provision is replaced by the applicable statutory rules.

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25. Contact

If you have any questions about these Terms, please contact me:

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